European Journal of Economics, Finance and Administrative Sciences

Issue 100
January-March, 2019

The Influence of Communication Process Elements on Students Satisfaction: Field Study on Jordanian Private Universities
Akif Lutfi Al-Khasawneh and Sahar Moh’d Abu Bakir

The study aimed to Identify the degree to which communication process elements (sender, message, channel, and feedback) are ideally used by members of the teaching staff in the Jordanian private universities, the study aims also to measure the effect of the four communication process elements on student's satisfaction, and finally it aims to determine the differences of student's satisfaction regarding the communication process elements that is attributed to their gender and academic level. The study employed the analytical descriptive approach for data collection and analysis, and the Study’s Population included the four private universities operating at the Northern region in Jordan; whereas the sampling unit included undergraduate Business Administration students at the four universities. A representative sample of all academic levels (n=550) was randomly selected. The results revealed that the means of the four communication process elements (sender, message, channel, and feedback) were higher than 3.70 which inferred high degree of acceptance among surveyed students towards communicating process effectiveness, whereas the instructor has the highest mean. The results found also that the communication process elements represent the corner stone in achieving students’ satisfaction. The results revealed also that there are no statistically significance differences of students’ satisfaction regarding the communication process elements attributed to their gender or academic level. Based on the results the researchers recommended giving more attention to all communication process elements, particularly students’ feedback, to get benefit of their suggestions and ideas and complaints for future improvements. In addition to that it is better for Universities to develop clear criteria for attracting and selecting qualified instructors and they must be provided after hiring with continuous training courses in modern teaching methods.
Keywords: Communication Process Elements; Students Satisfaction; Jordanian, Private Universities.

Coûts des Départs Volontaires de la Main-D’œuvre et Productivité des Institutions Financières: Une Analyse avec des Données du Québec
Jean Babei

Cet article s’intéresse à l’impact des départs volontaires de la main d’œuvre dans les banques, le cas de la Banque Nationale du Canada (BNC). Il s’inscrit dans un plus grand projet de planification de la main-d’œuvre. Le but est d’estimer les coûts liés aux départs volontaires des employés; et d’évaluer l’effet de ces départs sur la productivité de la Banque.
Motsclés: Employés - Départs des employés - Réseaux de neurones artificiels(RNA)- Productivité.
JEL classification code(JEL): M12

Voluntary Company Liquidation: Economic and Management Aspects
Maria Silvia Avi

The life of the company can end for two reasons: for the bankruptcy of the company or for the voluntary liquidation of the latter. The way in which the last part of the company's life is managed is completely different in the two cases mentioned above. How distinctive are the causes that can lead to the two forms of the end of life of the company. In this work, we will examine in depth the economic and managerial aspects of the voluntary liquidation of the company, a decision that is taken in complete freedom by the entrepreneur or the partners of a company.

Banks Versus Capital Markets: The Catalytic Role of Financial Inclusion
Josephine Ofosu-Mensah Ababio

The study investigates the effect of an inclusive banking sector on capital market development, and also an inclusive capital market on banking sector development in the context of emerging markets. The research models for study are analyzed utilizing the panel dynamic generalized methods of moments (system-GMM). The study documents original and exciting evidence that analyzing the banking sector, the bond market, the stock market, banking sector financial inclusion, bond market financial inclusion and stock market financial inclusion indicators independently have either negative or insignificant impacts. But their interacted terms yield positive and statistically significant effects. It observes that an inclusive banking sector drives capital market development; and similarly, an inclusive capital market facilitates the development of the banking sector. It concludes by establishing evidence of a uni-causal linkage between banks and stock markets, and confirms a bi-causal linkage between banks and bond markets in the presence of greater financial inclusion. This study positions inclusive capital market in the financial inclusion debate. The findings implies that greater financial inclusion is indeed a catalyst for banks and capital markets development nexus in the setting of emerging markets. It should therefore, help identify the most appropriate policy response required in addressing under-developed financial systems.
Keywords:Banking Sector Development; Capital Market Development; Financial Inclusion; Inclusive Banking Sector, Inclusive Capital Market, System-GMM, Emerging Markets

The Relationship between Human Resources and Competitive Advantage
Abdelwahhab Allozi

Human resources management is defined as a set of procedures, decisions and policies that enable human resources to be acquired in a timely manner with the competencies, qualifications, knowledge and capacities required, motivate them to carry out activities or jobs, and assume responsibilities for the continuity and development of the organization (O’riordan, 2017).
This study has aimed to clarify the relationship between human resource management and competitive advantage of cellular communications companies in Jordan. It relies on quantitative method.
The total study has been applied on 116 employees in “UMNIAH” cellular communications company in Jordan. The results show that the level of human resources management has been at moderate level in cellular communications company in Jordan.
The results show that recruitment strategies are the most important factor; training and development strategies are at the second place; evaluation strategies are at the third place and all factors have been at moderate level of appreciation. The results also show that there is high level of Competitive Advantage, there is a statistical relationship at significant level of (0.05 ≤ α) between human resources management and competitive advantage in cellular communications companies in Jordan, there is a statistical relationship at significant level of (0.05 ≤ α) between human resources management training and development and competitive advantage in cellular communications companies in cellular communications companies in Jordan, and there is a no relationship at significant level of (0.05 ≤ α) between human resources (Recruitment and Selection & Evaluation) and competitive advantage in cellular communications companies in Jordan. According to results, the study has recommended that cellular communications companies should improve HR practices through several points.
Keywords:Human Resource Management, Recruitment, Selection, Evaluation, Competitive Advantage